AI Agents That Keep Your Practice Running Even When You're Not.
Carla answers patient messages, books appointments, and handles FAQs—
HIPAA-safe and always on.
HIPAA Compliant Encrypted Works with your calendar
Services That We Offer
CRM & Pipeline
Sales Funnels
Website Builder
Surveys & Forms
Email Marketing
SMS Marketing
Appointments
Automations
Courses
Call Tracking
Reputation
The Problem
Missed Calls = Missed Appointments
Every unanswered call represents a patient who may go elsewhere. When your front desk is overwhelmed, potential revenue walks out the door.
Overloaded Staff = Poor Patient Experience
Your team is juggling phones, paperwork, and in-person patients simultaneously. Something always suffers—usually patient satisfaction.
Manual Processes = Wasted Resources
From intake forms to appointment reminders, your practice is losing 10–30 hours weekly on tasks that could be automated.
Missed Calls = Missed Revenue
Every call is a potential patient, client, or sale. When you miss the call, you often miss the opportunity—forever.
22%
of all calls to businesses go unanswered
$300–$500
in potential revenue lost with each missed call
85%
of missed callers never call back
Missed calls don’t just cost money—they damage trust. In fact, 33% of customers may abandon a brand after just one bad experience, and 92% will switch after multiple letdowns. The good news? With Carla, you’ll never let a patient or client slip through the cracks again.
Sources: Anthrova, GetDoris.ai, Phonely.ai, Dialzara, Bland.ai
Meet Carla - Book A Free DemoThe Solution
24/7 Patient Response
Instant replies for messages, forms, and after-hours inquiries.
Smart Scheduling
Books, confirms, and reschedules—no phone tag.
HIPAA-Safe Automation
Secure, logged, and BAA-friendly upon request.
See Carla Work in 60 Seconds
Watch how Carla routes inquiries, answers FAQs, and books appointments
seamlessly.
See real conversations and appointment bookings in action
How It Works
Get Carla up and running in three simple steps
Connect Your Practice
We set up your calendar, hours, and FAQs.
Customize Carla's Voice
Friendly, formal, or concierge—match your practice personality.
Go Live
Add the chat widget—Carla handles the rest.
Complete Front Desk Solution
Everything you need to handle patient communications professionally and efficiently
Smart Call & SMS Handling
AI-powered triage and routing for all patient communications
Appointment Booking
Instant scheduling with calendar integration and confirmation
AI-Powered FAQs
Intelligent responses to common patient questions
Automated Follow-ups
No-show prevention and voicemail management
Practice Personality Engine
Customizable tone and phrasing to match your practice
Analytics & Transcripts
Detailed insights and conversation logs for improvement
HIPAA Compliant
Security & Compliance First
All interactions are encrypted in transit and at rest. Access is role-based and logged for audit. We can sign a BAA on request.
HIPAA Compliant
Ensures all patient data is protected and secure.
End-to-End Encrypted
All communications are encrypted in transit and at rest.
Audit Logs
Track and log access for complete audit readiness.
BAA Available
Business Associate Agreement provided on request.
Results & ROI
Practices Are Reclaiming 10–30 Hours a Week
"Since implementing Carla, our ABA team has more time to focus on therapy, not phones."
95%
Response Rate
Calls and messages answered in under 10 seconds
30%
Fewer Interruptions
Reduction in front desk disruptions
$8K+
Monthly Revenue
Additional income recovered through improved follow-up
Who We Serve
Built for Your Type of Practice:
ABA Therapy Centers
Specialized workflows for therapy scheduling, insurance verification, and parent communication.
Primary Care Clinics
Streamlined appointment management, follow-ups, and routine care coordination.
Concierge Medicine
Premium patient experience with 24/7 availability and personalized communication.
Med Spas & Wellness
Treatment scheduling, package management, and client retention systems.
Pediatrics & Specialty
Age-appropriate messaging and complex appointment coordination.
Dental & Chiropractic
Treatment-specific scheduling and recall management systems.
You Deserve to Focus on Patients—Not Paperwork
You became a provider to change lives, not chase voicemails and forms. Carla is here to lighten your load—so your team can operate at its best.
Reclaim your time and reconnect with the reason you entered healthcare in the first place: helping people heal.
Choose Your Plan
Start with what you need, upgrade as you grow
Growth
Ideal for SMBs, agencies, and businesses managing multiple sites
- Unlimited client/location sub-accounts
- Core Employee AI tools (Voice AI, Conversation AI, Reviews AI, workflow automation)
- Advanced automations & campaign management
- White-label branding (domain, logo, client portal)
- Priority support
Healthcare
Ideal for larger practices and healthcare-focused agencies
- Everything in Growth Tier
- Full EHR (Electronic Health Record) integration
- HIPAA-compliant workflows (secure hosting, encryption, audit trails)
- Custom healthcare automations (intake, patient comms, triage workflows)
- Premium onboarding & dedicated support
- Keragon connects to 300+ EHR Sites
Enterprise Healthcare
Ideal for hospitals, enterprise healthcare networks, and organizations needing high-touch service
- Everything in Healthcare Tier
- Dedicated onboarding & consulting
- Custom EHR/data migration & enterprise integrations
- Premium support (24/7 with priority SLA)
- Managed HIPAA compliance & audits
- Large-scale automations and advanced reporting
- White-glove setup and training for staff
Frequently Asked Questions
Everything you need to know about VirtualStaffMD
Giving Back
We believe in giving back. A portion of every subscription supports autism programs and resources for underserved communities.
When you partner with us, you're not just investing in automation—you're helping change lives.
Our commitment: 2% of all proceeds go directly to funding autism research and providing healthcare resources in communities with limited access.